FAQs
🌸 Lillian Store - Frequently Asked Questions
🛍️ 1. What is Lillian Store?
Lillian Store is your go-to destination for curated fashion and lifestyle essentials. We offer high-quality, trend-forward products designed with elegance and comfort in mind.
📍 2. Where are you located?
We are based in Rome, Italy , and we ship both locally and internationally. Visit our Contact Us page for full details.
💳 3. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay , and Shop Pay . All transactions are secure and encrypted.
✈️ 4. Do you offer international shipping?
Yes! We ship worldwide. Rates and delivery times vary. Visit our Shipping Policy for more info.
⏱️ 5. How long will it take to receive my order?
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- Processing Time: 1–3 business days
- Domestic Delivery: 3–7 business days
- International Delivery: 7–21 business days
📦 6. Can I track my order?
Yes! A tracking number will be emailed to you as soon as your order ships.
🔁 7. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. See our Return Policy for full details.
❗ 8. What if I receive a damaged or incorrect item?
Sorry about that! Email support@llillianstore.com within 3 days of receiving your order and we'll take care of it.
📧 9. How can I contact customer service?
You can reach us via email at support@llillianstore.com or through our Contact Form . We usually respond within 24 hours.
🎁 10. Do you offer gift cards?
Yes! Digital gift cards are available and never expire — perfect for any occasion.
🔄 11. Do you restock sold-out items?
Select items are restocked based on demand. Follow us @LillianStore on social media or sign up for product alerts.
📬 12. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter or follow us on Instagram, TikTok, and Facebook for all the latest news, sales, and style inspo!